Privacy policy

Last Updated: August 22, 2026

CuraFix we committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our store:

  • Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you place an order or create an account.
  • Account Information: Username, password, and order history if you register on our website.
  • Technical Information: IP address, browser type, device information, and browsing behavior, collected automatically through cookies and similar technologies.
  • Communication Data: Information you share with us when contacting customer support, submitting feedback, or participating in surveys or promotions.

2. How We Use Information

We use the information we collect for the following purposes:

  • Processing, confirming, and delivering your orders
  • Communicating with you regarding your orders, account, or customer service requests
  • Improving our website, products, and overall shopping experience
  • Sending promotional offers, discounts, or newsletters, where you have opted in to receive them
  • Detecting and preventing fraud, unauthorized transactions, and misuse of our platform
  • Complying with applicable legal and regulatory obligations under Indian law

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember items in your shopping cart
  • Understand how visitors navigate and use our website
  • Personalize content, recommendations, and offers
  • Measure and improve the effectiveness of our marketing campaigns

You may disable cookies through your browser settings at any time. Please note that doing so may affect certain website functions, including checkout and personalized recommendations.

4. Third-Party Services

We may share your information with trusted third parties who help us operate our business, including:

  • Payment Gateways: To securely process your payments (e.g., Razorpay, PayU, or other payment processors)
  • Logistics and Courier Partners: To fulfill and deliver your orders
  • Analytics and Marketing Tools: To understand website traffic and improve our services (e.g., Google Analytics, Meta/Facebook Pixel)

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. All third-party service providers are contractually required to handle your data securely and use it only for the specific purpose for which it was shared.

5. Data Security

We implement reasonable security practices and procedures, including encryption, secure servers, and restricted access controls, to protect your personal information from unauthorized access, alteration, disclosure, or destruction, in line with the standards prescribed under Indian law.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

6. Customer Rights

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate, incomplete, or outdated information
  • Request deletion of your personal data, subject to legal, contractual, or regulatory retention requirements
  • Withdraw consent for data processing at any time, where consent is the basis for processing
  • Opt out of promotional or marketing communications at any time
  • Lodge a grievance regarding the handling of your personal data with our Grievance Officer (details below)

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe, in accordance with applicable law.

7. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Name: [GRIEVANCE OFFICER NAME]
Email: supportcurafix@gmail.com
Address: [BUSINESS ADDRESS]

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:

CuraFix
Email: supportcurafix@gmail.com
Phone: 
Address: 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page along with a revised "Last Updated" date. We encourage you to review this policy periodically.