Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at curafixsupport@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sadialiaqatai23@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at curafixsupport@gmail.com.. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at curafixsupport@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Last Updated: August 22, 2026

At CuraFix, your satisfaction matters to us. We want you to feel confident shopping with us, and if something isn't right with your order, we're here to make it easy to resolve. Please review our return and refund guidelines below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The return request is made within 7 of the delivery date
The item is unused, unworn, and in its original condition
The item is in its original packaging, with all tags, labels, and accessories intact
You provide valid proof of purchase (order number or receipt)

Items that do not meet these conditions may not qualify for a return. Please see the Non-Returnable Items section below for additional exclusions.

2. Return Timeframe

You have [X DAYS] from the date of delivery to initiate a return request. Requests made after this window unfortunately cannot be accepted. We recommend inspecting your order as soon as it arrives to ensure it meets your expectations.

3. How to Start a Return

To begin a return, please email us at curafixsupport@gmail.com. with your order number and the reason for your return. Our team will review your request and guide you through the next steps, including return shipping instructions where applicable.

4. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.

Approved refunds will be processed within [REFUND PROCESSING TIME, e.g., 5-7 business days]
Refunds will be issued to your original payment method, or as store credit if you prefer
Please note your bank or payment provider may require additional time to reflect the refund in your account after it is processed on our end

5. Exchange Options

If you'd like a different size, color, or product instead of a refund, we're happy to offer an exchange, subject to product availability. To arrange an exchange, contact us at curafixsupport@gmail.com. with your order details and preferred replacement item.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [48-72 hours] of delivery, along with clear photos of the product and its packaging. In such cases, we will offer a full refund, replacement, or exchange at no additional cost to you. Errors on our part are our responsibility, not yours.

7. Non-Returnable Items

The following items are not eligible for return or refund, unless received damaged or defective:

PERSONAL CARE / HYGIENE ITEMS, if applicable
Sale or clearance items marked "final sale"
Gift cards
ANY OTHER CATEGORY SPECIFIC TO YOUR STORE

8. Return Shipping Costs

If the return is due to our error (wrong item shipped, defective product), we will cover the return shipping costs in full.
If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs, unless otherwise stated at the time of purchase.